Hennie TerblancheAlways Be Positive

Terms

Terms and conditions

These terms apply to everything you buy or book on hennieterblanche.co.za, and to the Brain Friend app (called Breinvriend in Afrikaans). By ordering, booking or subscribing, you agree to these terms, our refund policy, our cancellation policy and our privacy notice.

1. Who we are

The website and services are operated by Always Be Positive (Hennie Terblanche), George, Western Cape, South Africa.

  • Registration number: 2005/150993/23
  • Physical address: 79 Aerodrome Close, Earls Court, George, 6529
  • Email: hennieter@gmail.com
  • Telephone: 072 245 1383
  • We are not registered for VAT; prices therefore include no VAT.

2. What Hennie offers: life coaching, not therapy

Hennie offers general life coaching and support, based on years of life and ministry experience. When the word "berading" (counselling) is used on this website, it means this kind of coaching and conversation.

  • Hennie is not a psychologist, registered counsellor, social worker or medical practitioner, and is not registered with the HPCSA or any other statutory body.
  • His sessions, workshops, books and the Brain Friend app are not a substitute for medical, psychiatric or psychological diagnosis or treatment.
  • If you suffer from a mental illness, use medication or are thinking of harming yourself, please consult a doctor or registered professional. In a crisis, call SADAG on 0800 567 567 (24 hours, free).
  • You remain responsible for the decisions you make yourself.

3. Prices and payment

  • All prices are in South African rand. The price shown at checkout, including delivery, is the price you pay.
  • Payments are processed securely by PayFast. Your card or bank details never reach our website.
  • An order is only confirmed once PayFast confirms the payment. You will then receive a confirmation by email.
  • If a price on the website is clearly wrong (e.g. a typing error), we may cancel the order and refund your full amount.

4. Books and delivery

  • Printed books are sent with The Courier Guy: to a Pudo locker or to your door, or you can collect it yourself in George (Hennie will contact you to arrange).
  • We usually send orders within 5 working days. The Courier Guy then usually delivers within 2–5 working days, depending on where you live.
  • We only deliver within South Africa.
  • The delivery cost depends on the size of the parcel and the option you choose, includes the packaging, and is shown at checkout before you pay.
  • Please check your address or locker choice: we are not responsible if a parcel does not arrive because of a wrong address.
  • If you receive a damaged or wrong book, see our refund policy.

5. Coaching sessions and workshops

  • One-to-one sessions have a fixed price per session, as shown on the booking page (in Afrikaans).
  • Group sessions for companies are arranged by quotation. The quotation states what is included and when payment is due.
  • An appointment booked on /afspraak is 45 minutes one-to-one over WhatsApp video. It is paid with the booking, and the time is only fixed once the payment is confirmed. Anyone who books three or more sessions together pays a lower price per session; each session follows the cancellation policy separately. Hennie will call you on the number you give.
  • Workshop tickets are for a specific date and venue, as shown on the booking.
  • What happens if you or we have to cancel is set out in our cancellation policy.

6. Brain Friend subscription

Brain Friend (hennieterblanche.co.za/breinvriend) is an app for daily practice, based on Hennie's book Jou Brein: Vriend of Vyand: a thought and short voice message from Hennie, a card and a question for every day, a breathing exercise, a private journal and optional reminders. The app is available in English and Afrikaans: choose EN or AF at the top, and switch at any time with the same subscription. It is content only: there is no personal contact with Hennie, no counselling and no AI conversation in the app.

  • Price: R29 per month, a fixed amount. Always Be Positive is not registered for VAT; there is therefore no VAT on it.
  • First day free: when you subscribe for the first time, you give your card at PayFast, but nothing is debited that day. The first R29 is debited the next day, and after that every month on the same date.
  • Subscribing again: if you subscribe again after you have cancelled, you pay immediately; there is no free day again.
  • Renewal: the subscription renews automatically every month, with no end date, until you cancel.
  • How it is paid: the monthly payment runs through PayFast's recurring payments (subscriptions). Your card details stay with PayFast; the app never sees or stores them.
  • Cancel at any time: in the app itself (Help → My account → Cancel my subscription), or by emailing or calling Hennie. There is no minimum period or cancellation fee. See our cancellation policy.
  • After cancellation: no further payments are debited from that moment. You keep access until the end of the period you have already paid for (33 days after your last successful payment). If you cancel on your free day, you keep access until the end of that day. Payments already made are not refunded, except incorrect debits (see our refund policy).
  • Failed payment: if a monthly payment does not go through, your access ends at 23:59 on the 33rd day after your last successful payment. If the very first debit fails, your free access ends at 23:59 on the day of that debit. You can then subscribe again.
  • Price changes: we will let you know in the app at least 30 days in advance if the price changes. You can then cancel before the new price applies.
  • Your account: you sign in with your cellphone number and a 4-digit PIN. Keep your PIN secret.
  • Deleting your account: you can delete your account in the app at any time (Help → My account → Delete my account). This also cancels your subscription. You then lose access immediately, even if you have already paid for the month, and that payment is not refunded. If you want to keep access until the end of the paid period, cancel first and delete your account later.
  • The app is for personal use. The content may not be copied, resold or shared.

7. Copyright

The books, videos, texts, pictures and the Brain Friend content belong to Hennie Terblanche. You may read it for your own use and share it by linking to the website, but you may not copy it, sell it or use it as your own without written permission.

8. Liability

We do our best to keep the website, books and app accurate and available, but we do not guarantee that they will always be free of errors or interruptions. As far as the law allows, we are not liable for indirect loss arising from the use of the website, the app or our services. Nothing in these terms limits your rights under the Consumer Protection Act or the Electronic Communications and Transactions Act.

9. Complaints and contact

Not satisfied? Email hennieter@gmail.com or call 072 245 1383. We reply within 3 working days and try to put it right together with you.

10. Changes and applicable law

We may update these terms from time to time; the date at the bottom shows when they were last updated. The version that applied when you ordered or subscribed applies to that order. These terms are governed by the law of South Africa.

This is an English translation of our Afrikaans terms and conditions. If they differ, the Afrikaans version applies.
Last updated: 12/11/2026