Refund and returns policy

If something is not right, let us know at hennieter@gmail.com or 072 245 1383, with your order number (e.g. HT-261105-ABCD) if you have it.

Books

• Changed your mind: we do not refund books that were delivered correctly and in good condition.
• Damaged, faulty or wrong: let us know within 6 months of receiving it. We will replace the book or refund you (your choice), and we will pay the delivery costs.
• Parcel does not arrive: let us know; we will trace it with The Courier Guy. If it is lost, we will send a new book or refund you.
• To return a book, contact us first so that we can arrange how (Pudo locker or drop it off in George).

Coaching sessions and workshops

• We do not refund sessions or workshops that you cancel. You can, however, move a session, or give your workshop place to someone else. See our cancellation policy.
• If we cancel or move a session or workshop and the new date does not suit you, we will refund you the full amount.

Brain Friend subscription

• When you subscribe for the first time, the first day is free: you can cancel before the first R29 is debited.
• Monthly payments are not refunded. If you cancel, nothing further is debited and you keep access until the end of the period you paid for (33 days after your last successful payment).
• If you were accidentally debited twice or after cancellation, we will always refund it in full.

How and when you get your money back

• Refunds go back through PayFast to the same card or account you paid with.
• We process an approved refund within 10 working days. It may then take a few days before your bank shows it.
• We will let you know by email when the refund has been made.

This policy does not limit your rights under the Consumer Protection Act or the Electronic Communications and Transactions Act. See also our terms and conditions.

This is an English translation of our Afrikaans refund policy. If they differ, the Afrikaans version applies.
Last updated: 06/11/2026